Last Updated: October 29, 2026
At Rosavique, we aim to process orders promptly and provide a smooth shopping experience. If you need to cancel or modify an order, please contact us as soon as possible. This policy explains how cancellation requests are handled.
1. Order Cancellation Requests
Customers may request to cancel an order before it has been processed or shipped. To improve the chances of successful cancellation, please contact our customer service team promptly and provide your order number and the email address used when placing the order.
Submitting a cancellation request does not automatically mean the order has been canceled. We will review the order status and confirm whether cancellation is possible.
2. Orders That Have Not Been Shipped
If your order has not yet entered processing or fulfillment, we will make reasonable efforts to accommodate your cancellation request.
Once the cancellation is confirmed, we will stop processing the order and arrange any applicable refund if payment has already been collected.
3. Orders That Have Already Been Shipped
Once an order has been shipped or handed over to the shipping carrier, cancellation may no longer be possible.
If you no longer wish to keep the items, you may contact us to discuss the return procedure after delivery. Any return must comply with our Return and Refund Policy.
Please contact us before refusing a shipment or arranging an unauthorized return so that we can explain the available options.
4. Refunds for Canceled Orders
If a cancellation is approved and payment has already been collected, any applicable refund will generally be issued to the original payment method.
After the refund has been initiated, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.
If payment has not been captured, the transaction may instead be voided or the authorization released, depending on the payment provider's procedures.
5. Incorrect Orders and Address Changes
If you notice an incorrect product, size, quantity, or shipping address after placing your order, please contact us immediately.
We will make reasonable efforts to correct the information before the order is processed or shipped. Once fulfillment has begun or the package has been dispatched, changes may no longer be possible.
We cannot guarantee that every requested change or cancellation can be completed.
6. Orders Canceled by Rosavique
In certain circumstances, Rosavique may need to cancel an order, including when a product is unavailable, payment cannot be verified, a significant pricing or listing error occurs, or a transaction raises reasonable concerns about fraud.
If we cancel an order after payment has been collected, we will arrange any applicable refund in accordance with applicable law.
We will make reasonable efforts to notify the customer using the contact information provided with the order.
7. How to Request a Cancellation
To request an order cancellation or modification, please contact us using the information below. Include your order number and clearly state whether you wish to cancel the entire order or change specific details.
Email: info@rosavique.us
Phone: +1 (267) 285-6509
Address: 932 Lincoln Avenue, Springfield, PA 19064, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)
We recommend contacting us by email so that your request can be documented.
8. Important Notes
Cancellation availability depends on the current status of your order. Please submit requests as early as possible to allow sufficient time for review.
This policy does not limit any cancellation, refund, or other consumer rights that cannot legally be excluded under applicable law.
9. Contact Us
If you have questions about this policy or need help with an order, our customer service team is available during the business hours listed above.
Thank you for choosing Rosavique. We appreciate your understanding and will do our best to assist with cancellation requests whenever possible.