Refund policy

Last Updated: October 29, 2026

At Rosavique, customer satisfaction is important to us. We want you to feel confident when shopping for clothing through our website. This policy explains our return eligibility requirements, refund procedures, and how to contact us if you need assistance with an order.

1. Return Window

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, items must be unworn, unwashed, undamaged, and in their original condition, with original tags and packaging where applicable. Items showing signs of use, washing, alterations, or damage caused after delivery may not qualify for a return.

For hygiene and product protection reasons, certain items may be excluded from return where permitted by applicable law and clearly indicated at the time of purchase.

2. Return Eligibility

Our return policy applies to eligible clothing products, including Men's Short-Sleeve T-Shirts, Women's T-Shirts, Party Clothing, and other apparel available on our website.

Before requesting a return, please ensure that:

  • The return request is submitted within 30 days of delivery.

  • The item meets the applicable condition requirements.

  • The product has not been worn, washed, altered, or damaged after delivery.

  • Any included accessories, original tags, and packaging are retained where applicable.

If you receive an incorrect, defective, or damaged item, please contact us so we can review the issue and determine an appropriate solution.

3. How to Request a Return

To start a return, please contact our customer service team by email at info@rosavique.us.

Include the following information in your request:

  • Your order number.

  • The name of the item you wish to return.

  • The reason for the return.

  • Clear photographs if the item is damaged, defective, or incorrect.

Our team will review your request and provide instructions if the return is approved. Please wait for our return instructions before sending any items back.

Unauthorized returns or packages sent to an address that has not been confirmed by our team may experience processing delays.

4. Return Shipping Costs

For voluntary returns, such as a change of mind or an incorrect size selection, customers are generally responsible for return shipping costs unless otherwise stated.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the circumstances and explain the available resolution options, including any applicable return shipping arrangements.

Original shipping fees, if any, may not be refundable for voluntary returns, except where required by applicable law.

5. Refund Process

Once your returned item has been received and inspected, we will notify you of the return decision.

If your refund is approved, it will generally be issued to the original payment method. Refunds are typically processed within 5–10 business days after approval.

Please note that the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

If a refund has not appeared after the expected processing period, please contact us for assistance.

6. Exchanges

If you need a different size, color, or style, please contact our customer service team to discuss the available options.

Exchanges are subject to product availability. If a direct exchange is unavailable, we may recommend returning the eligible item in accordance with this policy and placing a new order.

7. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and clear photographs where appropriate. We will review the information and work with you to determine a suitable resolution.

Please do not discard the item or its packaging before contacting us if they may be needed to review the issue.

8. Cancellations and Non-Returnable Items

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests may not be accepted once an order has been processed or shipped.

Items that do not meet the return eligibility requirements may be refused for a voluntary return, subject to applicable law. This does not limit any rights you may have regarding defective, misrepresented, or incorrectly supplied products.

9. Contact Information

If you have questions about returns, refunds, or exchanges, please contact us using the details below.

Store Name: Rosavique
Email: info@rosavique.us
Phone: +1 (267) 285-6509
Address: 932 Lincoln Avenue, Springfield, PA 19064, United States
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (ET)

Thank you for shopping with Rosavique. We appreciate your business and are committed to providing a clear and helpful return experience.